Description
| Name: | Customer Service |
| Duration: | 35 hours learning (5 days) |
| Delivery type: | Face to Face |
| Course Aim: | The purpose of this course is to equip learners with the skills & knowledge to handle customer interactions effectively, increasing customer satisfaction & loyalty. |
| Modules: | · Customer Service theories, principles and practices
· Customer Service Journey · Developing Customer Service Skills to meet clients expectations · Personal selling of products & services to meet the needs of your customers · Understanding legislation that affects sales & services · Branding & Marketing |
| Who’s suited to this course | Front line teams wishing to exceed their customer expectations by developing professional customer service skills |
| Certification: | Compliance Matters Certification |
| Entry Requirements: | Competence in written and spoken English |
| Assessment: | Assignment and Skills Demonstration |
| Venue: | In house or public course |
| Price per learner | €800 PP (Group rates available on request) |
